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Community Relations Practice: Developing and Maintaining Stakeholder Relations
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Home  /  Short Courses  /  Community Relations Practice: Developing and Maintaining Stakeholder Relations
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Community Relations Practice: Developing and Maintaining Stakeholder Relations
11 JUN 18
Start date
15 JUN 18
End date

Aims of the course

To equip participants with the knowledge and tools required to better understand and respond to the complex factors shaping stakeholder relations and expectations within the Extractive and other industries, and at their operation in particular. To provide participants with the insights, practical skills and tools necessary to develop and maintain productive and sustainable stakeholder relations.

Admission Requirements

The following are minimum entry requirements for admission onto the short course:

  •  Responsibility for community relations functions within their professional organisation in Africa
  • Evidence of practical community relations field experience
  • Evidence of competency at NQF level 5 or equivalent (international applicants can seek equivalency from the South African Qualifications Authority); and
  • Proficiency in English - speaking, reading and writing.

Course Content

  • Introduction to stakeholder relations and engagement within the Extractive and other industries.
  • Factors influencing stakeholder relations and their effect.
  • Stakeholder mapping and systems thinking.
  • Ethics, principles, values and skills for building and maintaining productive stakeholder relationships.
  • Techniques for stakeholder engagement.
  • The fundamentals of effective engagement, facilitation and presentation and communication of information.
  • Conflict analysis.
  • Stakeholder Engagement Planning, both internal and external.
  • Understanding human behaviour.

Learning Outcome

At the end of the course, the participant should be able to:

  1. Describe the factors influencing stakeholder relations and engagement at a global, Africa and local level.
  2. Apply the principles of stakeholder mapping to the local context incorporating the application of systems thinking.
  3. Recognize the critical ethical dilemmas associated with stakeholder relations.
  4. Design stakeholder engagement plans for both internal and external stakeholders.
  5. Engage in active listening and basic facilitation and communication skills.
  6. Select appropriate methods of communication with selected stakeholders.
  7. Analyse the causes of conflict, and evaluate the management of existing and/or potential conflict at an Operation.
  8. Improved understanding of human behaviour, one's own and others, and its implications for community relations. 

Method of Assessment

Portfolio of Learning (100%)

Number of Notional Study Hours: 100

The University regards this as NQF Level 6



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11 JUN 18
Start date
15 JUN 18
End date
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  • EMAIL ME
    Lileen Lee
    CSMI Coordinator
    0117177037
  • EMAIL ME
    Mashadi Mokone
    Synergy Global
    0114034033
  • EMAIL ME
    Ana-lucia Cheon
    Short Course Coordinator
    0117179298
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11 JUN 18
Start date
15 JUN 18
End date
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